Field Service Technician

This position requires extensive travel throughout North America servicing machine tool mechanical and electrical systems.  A primary function of this position is training end users on the programming, operation, and maintenance of the machines.

Overtime and occasional weekend and holiday work hours will be required on an as-needed basis. 

Primary Responsibilities:

• Installation, programming, safe operation, and maintenance training of primarily CNC gear-generating machine tools and automated systems.  Machines such as honing, shaping, shaving, grinding, and honing
• Setup and train customers at their plant facility on CNC gear machines with customer-supplied tooling (fixtures and cutters) or tooling supplied with the machine from the factory
• Advise customer on proper cutting conditions and offer advice on cutting tools and work holding methods to achieve optimum cutting conditions
• Answer all questions at the customer site on training items either from learned knowledge or by obtaining answers from technical advisors
• Troubleshoot, diagnose, and repair both minor and major mechanical and electrical malfunctions at the customer facility independently, without direct supervision
• Written documentation of reported problems, via field service reports and additional reporting methods and policies, on observation, troubleshooting, and root cause analysis of the actual condition by using clear and concise descriptions of the corrective measures
• Perform preventative maintenance to a scheduled outline/checklist and instruct customers on proper preventative maintenance schedule development and adherence to the schedule
• Installation of new machine software and PLC/PMC ladder logic. In addition, full capability to use the PLC/PMC as a diagnosis tool and to write minor ladder in the field is required
• Work directly with engineering and service staff from the machine manufacturer for continuous knowledge improvement, documenting and subsequently teaching other service technicians about new procedures, machines, and technologies
• Develop and maintain with the technical services department written diagnostic and corrective action procedures for improved customer and internal support
• Self-teach on basic new control systems and have the ability to train both internal personnel and customers
• Promote the sale of our preventative maintenance programs and machine tools products
• Telephone support to customers and other field service technicians will be required when no dispatch location is scheduled
• Support and assist staff on interdepartmental projects and special tasks/activities as directed by management
• Support and assist in training less senior and experienced service personnel as required by management

Requirements:

• A minimum of five (5) years of machine tool field service
• Good oral and written communication with mid-level computer literacy
• The ability to work with most commercially available PC applications software